Unused Tickets with no reservation: In case of cancellation of the ticket for which no reservation for seat or birth is done and it is submitted within three hours past the actual departure of the train or for a cancellation of ticket valid for the whole day and submitted within three hours past the actual departure of the train, then refund is made for such ticket after deducting Rs 20 per passenger for clerikage.
Unused tickets with reservation: In case of ticket where reservation is done and then it is submitted for cancellation then refund is done after deducting the cancellation charges. If a ticket is submitted 24 hours prior to scheduled departure of train then cancellation charges for A.C First Class and Executive Class are Rs 70, for A.C. 2 Tier, A.C. 3 Tier, First class and A.C CC is Rs 60, for sleeper class is Rs 40 and for second class is Rs 20.
If the ticket is submitted within 24 hours and up to four hours prior the scheduled departure of the train, cancellation charges are 25% of the journey fare which is subject to the minimum flat rate.
If the ticket is submitted within four hours prior the scheduled departure and up to 3 hours (destination station is 200 KM), up to six hours (destination station is between 200 KM and 500KM), up to twelve hours (destination more than 500 KM) after the departure of train then cancellation charges are 50% of the journey fate which is subject to the minimum flat rate.
After the expiry of the mentioned period, no refund is granted at station for cancellation of tickets. In such cases where the night train leaves between 21:00 hours and 06:00 hours then refunds will be granted at the station within the specified time limit or within four hours of railway reservation office opening.
Unused waitlisted or RAC tickets: In case of waitlisted or RAC ticket is submitted for cancellation then no cancellation charges will be given up to 3 hours (destination station is 200 KM), up to six hours (destination station is between 200 KM and 500KM), up to twelve hours (destination more than 500 KM) after the train departure except for deduction for Rs 20 for clerkage.
Refund on partially used tickets: In case of partially utilized tickets where in a passenger ends his journey enroute, the station master issue a ticket deposit receipt and the refund is managed by the chief commercial manager (Refunds).
Refund due to late running of trains: In this case there is no cancellation charge or clerk age is applied and all passengers are entitled for refund of complete fare. It includes the passengers having Reserved, RAC, and Waitlisted tickets.
It is applied in cases where journey is not undertaken because of late running of the train by over 3 hours of the scheduled departure. Here the ticket needs to be submitted with in the maximum time limits.
Refund in case of unavailable accommodation: In this case complete refund of fares is granted where the railway administration is not capable to give accommodation for any cause whatsoever to passengers having reserved tickets. Here the tickets need to be cancelled within three hours of train departure.
In case of accidents, breaches or a flood, if the train is cancelled then complete refund is granted within three days that exclude the scheduled departure day.
Refund in case of failure of Air Conditioning equipment: In this case when the air-conditioning did not work for a portion of the travel, the refund is granted at the destination station provided the certificate from the guard is shown and the ticket is offered within twenty hours of the train arrival.
In case of AC first class, the difference among the fares of AC first class and first class mail is refunded. In case of AC 2 tier sleeper or AC 3 tier sleeper class, the difference amid the fares of AC 2 tier/AC 3 tiers and the sleeper class mail /express is refunded.
In case of AC chair car class the difference amid the fares of AC chair car class and second class mail/express is refunded. In case of Executive class of Shatabdi trains, the difference amid the fares of notified executive and first class mail/express is refunded.